“What time do you close?”
Answer from the clinic’s approved business information, including location and published hours. Unconfirmed information goes back to staff.
BRENDA’S DESK · AI RECEPTIONIST FOR MEDICAL CLINICS
Help at the desk.
Focus in the room.
Support the administrative side of your front desk: office information, appointment requests, and callbacks. Give callers a first response while staff help the people already in your care.
Use the demo to explore reception. Please do not share patient or medical information.
START WITH ADMINISTRATION
Clear questions.
Defined boundaries.
A caller needs office hours, directions, or a callback from reception. Your assistant can use your approved public information and capture an administrative request for staff.
We agree what information may be collected and where it may travel before deployment. Self-hosting gives control over local application records; Telnyx and OpenAI still process the voice conversation.
EXAMPLE ADMINISTRATIVE CALL FLOWS
Give reception
a clearer handoff.
“Can reception call me back?”
With an approved intake plan, capture minimum contact details and a preferred callback time for the administrative team. Staff confirm appointments; no calendar integration is assumed.
“I need to speak with the office.”
Offer an approved reception destination when configured. If a handoff is unavailable, follow the clinic’s agreed administrative callback process.
Review the use case before collecting patient data.
This is administrative reception, with no medical advice or clinical triage. Emergency calls need the clinic’s approved emergency instructions. Any workflow involving protected health information requires a separate review of provider agreements, access controls, retention, and applicable obligations before activation. No healthcare compliance certification is claimed here.
MAP THE FRONT DESK FIRST
A practical first step
for your clinic.
Tell us about administrative call volume, locations, and staff handoffs.
Leave out patient details in your enquiry.