“There’s an active leak.”
Capture the caller’s description, service location, and callback details. Follow your approved urgency questions and offer a transfer to the configured on-call destination. If it fails, save a callback request.
BRENDA’S DESK · AI RECEPTIONIST FOR PLUMBING & HVAC
Under the sink.
Still on the line.
Your crew is in a crawlspace, on a roof, or helping a customer. Give the next caller a conversation that captures the job details and follows the handoff rules you set.
MISSED CALLS NEED A NEXT STEP
A useful request.
Before the next job.
“The water heater is leaking.” “The AC stopped.” “Can I get an estimate?” Each call needs different questions and a clear next step.
Configure service-area questions, the type of equipment or work, the caller’s stated urgency, and agreed contact details. Your team assesses the request and confirms service availability.
EXAMPLE CALL FLOWS · CONFIGURED WITH YOUR TEAM
Route the need.
Keep crews focused.
These are setup scenarios we can review together, rather than promises of automatic dispatch.
“I need an annual tune-up.”
Collect the service type, equipment details, and preferred timing. Save a request for the scheduling team to review and confirm.
“What would a replacement cost?”
Ask about the work and location, confirm contact details, and send a quote request to your team. Your staff assess the job and prepare the actual estimate.
Your rules stay in charge.
The receptionist does not diagnose equipment faults, promise technician arrival, or confirm an appointment. We define your safety wording, urgent-call boundaries, and human handoffs during setup.
START WITH YOUR NEXT SERVICE CALL
Keep the job moving.
Give callers a first hello.
Tell us your trade, call volume, and what your team needs in a service request.